• HOME
  • Preface
    1. QUESTIONS FOR EQUIPMENT
    • Questions for Equipment
      • The equipment does not work at all.
      • No icons or sings are displayed on the touch panel. (The MAIN POWER lamp and the [ENERGY SAVER] button light.)
      • No icons or sings are displayed on the touch panel. (Only the MAIN POWER lamp lights.)
      • The touch panel is dim.
      • Buttons on the control panel do not work. (“Saving energy - press Energy Saver button.” appears on the touch panel.)
      • Buttons on the control panel do not work. (The MAIN POWER lamp and the [ENERGY SAVER] button light.)
      • Buttons on the control panel do not work. (Only the MAIN POWER lamp lights.)
      • Buttons on the control panel or icons on the touch panel do not work.
      • The window “Enter Department Code” appears.
      • The window “Enter the user name and Password” appears.
      • A message is displayed on the touch panel.
      • The equipment is rebooted automatically.
      • The original is misfed.
      • Paper is misfed.
      • Two or more sheets of paper are fed together.
      • Sheets are not aligned when they exit.
      • The message indicating that there is no paper does not disappear even after paper has been placed in the drawer.
      • How to confirm and change the IP address of the equipment
      • The equipment does not recognize the inserted USB storage device.
      • How to check the toner remaining in the toner cartridge
      • The original misfeed symbol does not disappear even after the original misfeeding in the Reversing Automatic Document Feeder or the Dual Scan Document Feeder has been cleared.
      • Some functions cannot be used even though they are written in the Operator’s Manuals.
      • The motion sensor does not respond.
      • The equipment does not shift into the energy saving mode when the motion sensor is enabled.
    1. QUESTIONS FOR COPYING
    • Questions for Copying
      • How to copy originals in different sizes in one go
      • How to copy an A5 original with the Reversing Automatic Document Feeder or the Dual Scan Document Feeder
      • Black streaks appear on the copied image.
      • Copying functions cannot be set.
      • Copying stops during scanning of the originals. “The number of originals exceeds the limits. Will you print out stored originals?” is displayed.
      • Copying stops during scanning of the originals. “Not enough Work Space to store originals. Will you print out stored originals?” is displayed.
      • A copied image is too light.
      • A copied image is too dark.
      • A copied image has stains.
      • A copied image is skewed.
      • A copied image is partially missing.
      • A copied image is blurred.
      • A copied image has unevenness in the horizontal direction.
      • A copied image has black streaks in the horizontal direction.
      • A copied image has white streaks or color streaks in the horizontal direction.
      • The area around a black solid image on the back side is slightly stained when duplex copying using the bypass tray is performed.
      • A color original is copied in black-and-white even if [Auto Color] is selected for the color mode.
      • A black-and-white original is copied in color even if [Auto Color] is selected for the color mode.
      • A copied image is skewed against the paper.
      • The copied paper is wrinkled.
      • Show-through occurs.
    1. QUESTIONS FOR PRINTING
    • Questions for Printing
      • The printer driver has been installed but printing fails.
      • How to delete a print job
      • How to print on non-standard size paper
      • How to clear print job errors
      • Printing cannot be performed since the document password for a Private Print job has been forgotten.
      • Printing cannot be performed since the PIN code for an IPP-PIN Print job has been forgotten.
      • Printing a document including many graphics takes time
      • Print jobs are not outputted even when printing is performed by entering the department code on the macOS.
      • Printing cannot be performed. (Port setting problems)
      • Printing cannot be performed. (SNMP community name problems)
      • Command line options are not processed.
      • Retrieval of printer configuration has failed.
      • The [Device Settings] tab is grayed out and their settings cannot be changed.
      • Printing cannot be performed. (Network connection problems)
      • SMB printing has failed.
      • Printing cannot be performed. (Client problems)
      • Printing cannot be performed. (Hardware problems)
      • Printing with USB print has failed. Text cannot be printed properly.
      • Wi-Fi Direct connection is disconnected during printing.
      • An error appears on the printer driver for Printing with USB print.
      • Preset printing has failed in the ready screen.
    1. QUESTIONS FOR SCANNING
    • Questions for Scanning
      • How to perform scanning in a JPEG format file
      • Storing location of scanned files
      • Forwarding to a folder on the network has failed.
      • [Remote 1] (or [Remote 2]) cannot be selected in [Save as File].
      • Scan to E-mail has failed.
      • Scanned data saved in the shared folder cannot be found.
      • Scanning from a computer with Office 2016 or later has failed.
      • OCR does not work properly.
      • Show-through occurs.
    1. QUESTIONS FOR FAX
    • Questions for Fax
      • How to forward a received fax
      • How to register and change a sender’s name and fax number
      • “0050” is displayed on the Send log of fax.
      • How to prevent mistakes in sending fax jobs
      • How to send a fax job from a computer
      • “Memory overflow” is displayed.
      • “Communication error” is displayed.
      • “Job reservation full” is displayed.
      • “Job memory full” is displayed.
      • “Sorry not possible” is displayed.
      • “Not allowed now” is displayed.
      • “Too Many Tel# digits.” is displayed.
      • “Fax line1 is out of order. Reboot the machine./Fax line2 is out of order. “Reboot the machine.” is displayed.
      • “Transmit” is not displayed even if the [START] button is pressed.
      • Originals are fed diagonally.
      • 2 original sheets are fed together.
      • Even though a fax job has been sent, it is not printed on the paper at the recipient’s side.
      • Black lines are shown in the sent image.
      • Fax jobs are not sent even if operations are carried out normally.
      • Sending fax jobs to an overseas site fails.
      • Fax jobs cannot be received even if “Receive” is displayed and the [START] button is pressed.
      • Paper is not outputted.
      • Received jobs are printed in dark and illegible or black lines are printed.
      • Paper is outputted but not printed.
      • Paper misfeeding has frequently occurred.
    1. QUESTIONS FOR e-Filing
    • Questions for e-Filing
      • The e-Filing session has been terminated.
      • Numerous sub windows repeatedly appear.
      • Displaying the items in Contents Frame takes a long time.
      • “Internal error occurred. Please restart e-Filing.” is displayed.
      • “Your e-Filing Session has Timed Out. Please restart e-Filing.” is displayed.
      • “The items have been modified.” is displayed.
      • “Cannot start e-Filing Session. The Disk is Full.” is displayed.
      • “Cannot create a Box. The Disk is Full.” is displayed.
      • “Cannot create a Folder. The Disk is Full.” is displayed.
      • “Cannot edit the Document. The Disk is Full.” is displayed.
      • “Cannot insert Page. The Disk is Full.” is displayed.
      • “Cannot archive Documents. The Disk is Full.” is displayed.
      • “Cannot upload archived file. The Disk is Full.” is displayed.
      • “Cut failed. Disk is Full.” is displayed.
      • “Copy failed. Disk is Full.” is displayed.
      • “Paste failed. Disk is Full.” is displayed.
      • “Save failed. Disk is Full.” is displayed.
      • “Cannot create a Folder. Maximum number of folders has been reached.” is displayed.
      • “Cannot create a Document. Maximum number of documents has been reached.” is displayed.
      • “Cannot insert Page. Maximum number of pages has been reached.” is displayed.
      • “Paste failed. Maximum number of pages has been reached.” is displayed.
      • “Cut failed. The items have been deleted or modified.” is displayed.
      • “Copy failed. The items have been deleted or modified.” is displayed.
      • “Paste failed. The items have been deleted or modified.” is displayed.
      • “Delete failed. The items have been deleted or modified.” is displayed.
      • “Please enter valid password.” is displayed.
      • “A folder with the name you specified already exists. Please try again.” is displayed.
      • “Another user is archiving or uploading. Please try again later.” is displayed.
      • “The Maximum Possible Archive Size exceeded. Archiving is not Possible.” is displayed.
      • “The Box cannot be erased. A document contained in Box is being used.” is displayed.
      • “The document is being used. Please try again later.” is displayed.
      • “File format doesn’t correspond. Please contact Administrator.” is displayed.
      • “e-Filing is not ready. Please try again later.” is displayed.
    1. QUESTIONS FOR CLIENT SOFTWARE
    • Questions for Client Software
      • “Devices are not discovered in your network.” is displayed while installing the printer driver.
      • Printer drivers or other client software cannot be installed.
      • How to register data in a CSV file to the address book
      • Printing cannot be carried out from the computer.
      • “Setup needs to copy Windows NT files” is displayed.
      • “Client software DVD now required” is displayed
      • “File *.DRV on client DVD could not be found” is displayed.
      • “Location does not contain information about your hardware” is displayed.
      • “This port is currently in use” is displayed.
      • “Problem with the current printer setup” is displayed.
      • “Could not connect to the MFP device” is displayed.
      • The result of the fax job is not listed in the Send field of the [Log] tab.
      • Fax transmission has failed if a cover sheet is attached.
      • Log-in using client software has failed.
      • Printing can be made even with an incorrect user name and password.
    1. QUESTIONS FOR NETWORK
    • Questions for Network
      • The equipment cannot be located in the network.
      • The equipment cannot be located with Local Discovery.
      • The equipment does not respond to a ping command.
      • The touch panel has locked or a network shutdown has occurred after the LDAP search has been performed.
      • LDAP authentication takes a long time.
      • SMB printing in a Windows operating system environment has failed.
      • Raw TCP or LPR print in a Windows operating system environment has failed.
      • IPP printing in a Windows operating system environment has failed.
      • Novell printing in a NetWare environment has failed.
      • Printing in a Mac OS environment has failed.
      • Printing in a UNIX/Linux environment has failed.
      • Wireless LAN connection cannot be established.
    1. QUESTIONS FOR ERROR MESSAGES
    • Questions for Error Messages
      • “Close *** cover” is displayed.
      • “Misfeed in ***” is displayed.
      • “Install new *** toner cartridge” is displayed.
      • “*** toner not recognized Check the toner cartridge” is displayed.
      • “Check paper size setting on control panel for drawer N. Check the direction or size of the paper.” is displayed.
      • “Wait (performing self-check)” is displayed.
      • “Adjusting. Wait until printing resumed.” is displayed.
      • “Time for cleaning. Open the front cover and follow the guidance.” is displayed.
      • “Check the original and set it again.” is displayed.
      • “Change direction of original” is displayed.
      • “Change from this mode Count over, cannot store anymore.” is displayed
      • “*** Ready(*** toner not recognized) Check the toner cartridge” is displayed.
      • “Ready (saddle stitch tray full)” is displayed.
      • “Ready (check saddle stitch stapler)” is displayed.
      • “Ready (Check Stapler)” is displayed.
      • “Ready (Check Stapler)” is displayed.
      • “Ready (hole punch dust bin is full)” is displayed.
      • “Ready (finisher full)” is displayed.
      • “Ready (inner tray full)” is displayed.
      • “Cannot copy Check department counter” is displayed.
      • “Add paper” is displayed.
      • “Call For Service” is displayed.
      • “Examine stapler in the saddle stitch unit.” is displayed.
      • “Check staple cartridge in the saddle stitch unit.” is displayed.
      • “Check staple cartridge” is displayed.
      • “Examine stapler.” is displayed.
      • “Saving Energy - Press ENERGY SAVER Button.” is displayed.
      • “Change drawer to correct paper size” is displayed.
      • “Time for periodic maintenance” is displayed.
      • “Power failure” is displayed.
      • “Erasing data” is displayed.
      • “Check paper size setting on control panel for Bypass. Check the direction or size of the paper.” is displayed.
      • “Misfeed in bypass.” is displayed.
      • “Check the direction or size of the paper on the bypass tray and press START” is displayed.
      • “Reboot the machine.” is displayed.
      • “Toner near empty. (***)” is displayed.
      • “Replace the waste toner box” is displayed.
      • “Please empty hole punch waste” is displayed.
      • “This original is copy protected” is displayed.
      • “DEPARTMENT Quota exceeded. Contact the administrator.” is displayed.
      • “Check under the finisher tray and reboot the machine.” is displayed.
      • “Not enough Work Space to store originals Will you print out stored originals?” is displayed.
      • “User quota exceeded. Contact the administrator.” is displayed.
      • “User and Department Quota exceeded. Contact the administrator.” is displayed.
      • “The number of originals exceeds the limits. The scanned data will be deleted.” is displayed
      • “The number of originals exceeds the limits. Will you copy stored originals?” is displayed.
      • “Cannot print due to resource shortage” is displayed.
      • “Storage device self test is processing” is displayed.
      • “Exchange of the storage device is required. Please contact service.” is displayed.
      • “Back up the storage device data” is displayed.
      • “LAN cable is not detected” is displayed.
      • “Service in progress. Please do not turn off” is displayed.
      • “TRU box needs to be replaced. (Please make a service call.)” is displayed.
      • “Prepare new waste toner box.” is displayed.
      • “Time for developer(*) maintenance.” is displayed.
      • “Confirm waste toner box is attached and close waste toner box cover.” is displayed.
      • “*** toner cartridge was replaced before empty. Please reinsert cartridge. And use until empty.” is displayed.
      • “Invalid data.” is displayed.
      • “Failed to import the file - Invalid file format” is displayed.
    1. QUESTIONS FOR ERROR CODES
    • Questions for Error Codes
      • Error codes on print jobs
      • Error codes on transmission and reception
      • Error codes on scan jobs
  • * About this manual